About Us

At Swift7 Consultants, we specialize in delivering forward-thinking business solutions that empower companies to streamline their operations and enhance customer satisfaction. Our commitment to excellence, integrity, and innovation drives us to create meaningful connections between clients and the people who support them. We believe in cultivating a professional environment where every team member’s contribution helps shape long-term success.

Job Description

We are looking for a Customer Service Representative to join our dynamic and client-focused team in Cincinnati. The ideal candidate will play a key role in ensuring a seamless customer experience by providing prompt, accurate, and courteous support. You will serve as a trusted representative of our brand—helping clients resolve inquiries, navigate solutions, and maintain lasting relationships.

Responsibilities

• Respond to customer inquiries via phone, email, or live communication with professionalism and efficiency.

• Provide detailed information about company services, processes, and solutions.

• Collaborate with internal departments to ensure quick and effective resolution of customer requests.

• Maintain accurate records of customer interactions and follow up to ensure satisfaction.

• Contribute to continuous improvement initiatives aimed at enhancing the customer experience.

Qualifications

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to manage multiple tasks and maintain attention to detail.

• Proficiency with standard office software and comfort learning new systems.

• A positive attitude and the ability to thrive in a collaborative environment.

Benefits

• Competitive annual salary ($56,000 – $60,000)

• Growth and professional development opportunities

• Supportive and inclusive workplace culture

• Comprehensive training and ongoing career advancement programs

• Opportunity to work with a respected and forward-thinking consulting firm