About Us

At Reboot Staff, we redefine excellence in workforce solutions by connecting exceptional talent with forward-thinking organizations. Our mission is to empower both businesses and professionals through innovation, precision, and dedication. We believe in creating an environment that values collaboration, integrity, and continuous growth — where every project reflects our commitment to outstanding results.

Job Description

We are seeking a Call Center Agent to join our professional support team in Madison, WI. This role involves providing outstanding customer service through phone and email interactions, assisting clients with inquiries, and ensuring a seamless experience for every caller. The ideal candidate is articulate, reliable, and thrives in a structured and goal-oriented environment.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.

• Provide accurate information and resolve client inquiries promptly.

• Maintain records of customer interactions and transactions.

• Follow communication guidelines and internal procedures.

• Collaborate with team members to achieve performance goals.

• Uphold the company’s standards of excellence and confidentiality.

Qualifications

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Proficiency in basic computer and data entry tasks.

• Positive attitude and commitment to customer satisfaction.

• Reliability and a strong sense of responsibility.

Benefits

• Competitive annual salary ($49,000 – $52,000).

• Career growth and professional development opportunities.

• Supportive and professional team environment.

• Skill-building and ongoing training programs.

• Stable, long-term employment in a respected company.