About Us

At Swift 7 Consultants, we are a results-driven management consulting firm based in Minneapolis, MN, dedicated to helping organizations achieve operational excellence and sustainable growth. Our team of professionals provides strategic insight, innovative problem-solving, and hands-on execution that drives measurable success. We believe in empowering our people to grow alongside our clients, fostering a culture of leadership, collaboration, and continuous learning.

Job Description

We are seeking a Customer Support Specialist to join our growing team in Minneapolis. This role plays a key part in ensuring client satisfaction by providing professional, attentive, and solution-oriented support. The ideal candidate will thrive in a dynamic environment, maintain high attention to detail, and deliver consistent excellence in every client interaction.

Responsibilities

• Provide outstanding customer assistance through phone and email communication.

• Resolve client inquiries efficiently while maintaining a positive and professional tone.

• Collaborate with internal teams to address customer needs and ensure timely solutions.

• Maintain accurate records of customer interactions and follow up to ensure satisfaction.

• Identify opportunities to enhance client experience and streamline support processes.

Qualifications

• Strong communication and problem-solving skills.

• Ability to manage multiple tasks while maintaining accuracy and professionalism.

• Detail-oriented and proactive approach to resolving challenges.

• Commitment to providing exceptional customer service.

• Proficiency with basic computer and office applications.

Benefits

• Competitive annual salary ($58,000 – $63,000).

• Professional growth and career development opportunities.

• Supportive, collaborative, and professional work environment.

• Comprehensive training and continuous learning programs.

• Full-time position with long-term potential.