About Us

At Catch Vibe Voice, we believe in the power of communication, professionalism, and exceptional service. Based in Cleveland, OH, our company is dedicated to creating a welcoming and efficient environment where every interaction reflects our commitment to excellence. We take pride in fostering a workplace culture that values respect, teamwork, and growth—where every team member plays a vital role in delivering outstanding client experiences.

Job Description

As a Customer Service Agent, you will be the first point of contact for our clients, ensuring their questions, requests, and concerns are handled with precision and care. You’ll represent the company’s values through clear communication, active listening, and reliable problem-solving.

This role offers the opportunity to grow within a professional environment where your communication skills and service mindset will make a real impact.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and empathy.

• Provide accurate information and resolve client issues in a timely manner.

• Maintain detailed and organized records of all customer interactions.

• Collaborate with internal departments to ensure customer satisfaction.

• Uphold company policies and represent Catch Vibe Voice with integrity.

Qualifications

• Strong verbal and written communication skills.

• Excellent problem-solving and multitasking abilities.

• Reliable, detail-oriented, and motivated to provide quality service.

• Ability to work both independently and as part of a collaborative team.

Benefits

• Competitive salary ($52,000–$56,000 per year).

• Growth opportunities within a supportive professional environment.

• Continuous skills development and training programs.

• Comprehensive support from a dedicated and welcoming team.