About Us

At Shine Social Brand, we believe that every first impression counts. As a leading marketing and branding firm, we specialize in creating meaningful connections between businesses and their audiences through creativity, precision, and professionalism. Our dynamic team thrives on innovation and collaboration, helping our clients shine in competitive markets.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Officer to join our growing team in Cincinnati, OH. The ideal candidate will be responsible for maintaining positive client relationships, ensuring customer satisfaction, and providing solutions with efficiency and care. This position offers a rewarding opportunity to become an integral part of a dynamic, forward-thinking organization.

Responsibilities

• Respond to customer inquiries and provide accurate information in a professional manner.

• Maintain and update client records, ensuring accuracy and confidentiality.

• Identify and resolve issues promptly to ensure client satisfaction.

• Collaborate with internal departments to improve customer support processes.

• Uphold company standards and contribute to a positive team environment.

Qualifications

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to manage multiple priorities with professionalism and efficiency.

• Proficiency in basic office software and customer management tools.

• A proactive and team-oriented attitude.

Benefits

• Competitive annual salary ($56,000 - $59,000).

• Growth and career development opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and ongoing professional development.

• Full-time, stable position with long-term potential.