About Us

At Lumina Agency Inc, we believe that success begins with precision, creativity, and collaboration. As a forward-thinking agency specializing in business development and integrated project management, we bring clarity and innovation to every initiative we undertake. Our team is driven by excellence, fueled by strategic insight, and dedicated to delivering results that exceed expectations. Join a workplace where vision meets execution — and where your ideas can make a measurable impact.

Job Description

We are seeking a dedicated Customer Support Assistant to join our growing team in Washington, DC. In this role, you will be the first point of contact for clients, ensuring that every inquiry is handled efficiently, accurately, and with care. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine desire to create a positive experience for every customer.

Responsibilities

• Handle incoming customer inquiries via phone and email with professionalism and empathy.

• Resolve issues promptly by coordinating with relevant departments and maintaining accurate records.

• Assist clients with account management, product information, and service requests.

• Maintain a deep understanding of company policies and services to provide clear and effective support.

• Contribute to a collaborative environment that values excellence and continuous improvement.

Qualifications

• Bachelor’s degree preferred or equivalent experience in customer service or administrative support.

• Exceptional written and verbal communication skills.

• Strong organizational and multitasking abilities in a fast-paced environment.

• Proficiency with Microsoft Office Suite and CRM systems.

• Positive attitude, reliability, and a strong commitment to teamwork and client satisfaction.

Benefits

• Competitive salary package ($50,000–$55,000 annually).

• Opportunities for career growth and professional development.

• Supportive and inclusive work culture.

• Comprehensive training and ongoing mentorship.

• Paid time off and additional company benefits.