About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

About the Role
The Customer Service Representative provides professional and friendly support to clients by handling inquiries, solving problems, and ensuring customer satisfaction. This role requires patience, strong communication, and a proactive approach to service.

Key Responsibilities

• Process orders, returns, and account updates accurately.

• Resolve issues promptly and escalate complex cases when needed.

• Maintain detailed records of customer interactions.

• Support other departments to improve overall customer experience.

• Follow company guidelines and service standards consistently.

• Excellent interpersonal and communication skills.

• Strong multitasking and problem-solving abilities.

• Positive, professional attitude.

• Basic computer skills and familiarity with data entry systems.

Benefits

• Competitive salary ($61,000–$66,000 annually).

• Professional growth and advancement opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and development programs.

• Opportunity to work with an experienced and driven marketing team.