About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

About the Role
The Customer Service Assistant provides support to clients by responding to inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, attention to detail, and a customer-focused attitude.

Key Responsibilities

• Handle customer questions and requests through phone, email, or in person.

• Provide accurate information about products, services, or policies.

• Assist with orders, returns, and account updates.

• Document interactions and escalate complex issues when necessary.

• Collaborate with internal departments to resolve customer concerns quickly.

• Maintain a courteous and professional tone at all times.

• Previous experience in customer service or administrative support preferred.

• Strong communication and problem-solving skills.

• Ability to multitask and stay organized.

• Friendly, patient, and team-oriented.

• Basic computer and data entry skills.

Benefits

• Competitive salary ($61,000–$66,000 annually).

• Professional growth and advancement opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and development programs.

• Opportunity to work with an experienced and driven marketing team.