About Us

At Captura Hall, we redefine excellence in professional service and client experience. Located in the heart of Miami, our organization values precision, courtesy, and sophistication in every interaction. We take pride in fostering a welcoming atmosphere where attention to detail and professionalism shape the foundation of our success.

Job Description:
As a Customer Service Officer at Captura Hall, you will be the primary point of contact for our valued clients. You will ensure that every interaction reflects our commitment to excellence, resolving inquiries efficiently, and maintaining a high standard of client satisfaction. This role offers the opportunity to grow within a professional and supportive environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.

• Resolve customer issues and complaints with empathy and efficiency.

• Maintain detailed and accurate records of customer interactions.

• Collaborate with internal teams to provide timely solutions and improve processes.

• Support ongoing initiatives to enhance the overall customer experience.

Qualifications:

• Proven experience in customer service or related roles.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment while maintaining professionalism.

• Proficiency in Microsoft Office Suite and CRM software is a plus.

Benefits:

• Competitive salary: $55,000 - $61,000 annually.

• Opportunities for career growth and professional development.

• Supportive and collaborative work environment.

• Full-time employment with standard office hours.

• Skills enhancement and ongoing training programs.