Shine Social Brand – About Us
At Shine Social Brand, we specialize in delivering exceptional customer engagement and brand communication solutions that help businesses grow and connect authentically with their audiences. Our mission is to provide professional, people-centered services that ensure every client interaction reflects excellence, reliability, and care. We take pride in fostering a positive, growth-oriented work environment where every team member can shine.

Job Description:
We are seeking a highly motivated Client Service Associate to join our dynamic team. In this role, you will act as a key point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will play a crucial role in building strong client relationships and supporting the growth of Shine Social Brand.

Responsibilities:

• Serve as the primary liaison between clients and internal teams.

• Manage client inquiries, requests, and feedback promptly and professionally.

• Assist in developing and implementing client service strategies.

• Maintain accurate client records and documentation.

• Collaborate with internal teams to ensure seamless service delivery.

• Identify opportunities to enhance client satisfaction and engagement.

Qualifications:

• Bachelor’s degree in Business, Communications, or a related field preferred.

• Proven experience in client service or account management.

• Strong communication and interpersonal skills.

• Detail-oriented with excellent organizational abilities.

• Ability to manage multiple tasks and meet deadlines.

• Professional demeanor with a client-focused approach.

Benefits:

• Competitive salary of $52,000 – $55,000 per year.

• Opportunities for professional growth and career advancement.

• Supportive and collaborative work environment.

• Comprehensive training and skill development programs.

• Full-time position with standard office hours.