About Us

At Messa Sync, we believe in delivering excellence through precision, professionalism, and people-focused service. Based in Chicago, we are recognized for our commitment to efficiency and innovation across all areas of operations. Our team is built on respect, collaboration, and growth — and we are looking for dedicated individuals who share our values and passion for quality customer experiences.

Job Description

We are seeking a Customer Service Trainer to join our dynamic team in Chicago. The ideal candidate will design, deliver, and enhance training programs that equip our customer service representatives with the knowledge, skills, and confidence to provide world-class support. This role is perfect for someone who enjoys mentoring, inspiring others, and fostering a culture of excellence across all levels of customer interaction.

Responsibilities

• Develop, implement, and maintain effective customer service training programs.

• Evaluate staff performance and identify areas for improvement through observation and feedback.

• Collaborate with management to align training materials with company standards and goals.

• Conduct group and one-on-one training sessions to enhance communication, problem-solving, and client relationship skills.

• Monitor and report on training outcomes, recommending adjustments as needed.

• Stay up to date on industry best practices and integrate new learning techniques and technologies.

Qualifications

• Bachelor’s degree in Business, Communication, Education, or a related field (preferred).

• Proven experience as a trainer, coach, or team leader in a customer service environment.

• Exceptional communication, presentation, and leadership skills.

• Strong organizational abilities with keen attention to detail.

• Ability to motivate and inspire others while maintaining a professional demeanor.

• Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS).

Benefits

• Competitive annual salary ($54,000 – $59,000).

• Professional growth and advancement opportunities.

• Supportive and collaborative work environment.

• Ongoing skill development and leadership training programs.

• Comprehensive benefits package.