About Us

At Signal Tru Brand, we believe in the power of strategy, innovation, and lasting partnerships. Based in Madison, WI, our company is dedicated to helping businesses grow through data-driven insights and customized development solutions. We value collaboration, integrity, and a forward-thinking mindset that inspires both our clients and our team members.

Job Description

We are seeking a dedicated Customer Service Agent to join our professional support team. This position plays a key role in maintaining strong client relationships by providing timely and effective assistance, ensuring customer satisfaction, and upholding our company’s reputation for outstanding service.

Responsibilities

• Handle incoming customer inquiries via phone, email, and other communication channels.

• Provide accurate information and resolve issues efficiently and professionally.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with internal departments to ensure customer needs are met.

• Follow up with clients to guarantee satisfaction and identify areas for improvement.

• Uphold company standards and contribute to a positive team environment.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Proven experience in customer service or client relations.

• Excellent communication, problem-solving, and organizational skills.

• Ability to manage multiple tasks and maintain professionalism under pressure.

• Strong attention to detail and a proactive approach to customer care.

• Proficiency with CRM systems and Microsoft Office Suite.

Benefits

• Competitive annual salary ($54,000–$58,000).

• Opportunities for professional growth and career advancement.

• Supportive and collaborative team environment.

• Comprehensive training and ongoing development programs.

• Health and wellness benefits package.

• Full-time, on-site position with consistent scheduling.