About Us – Reboot Staff

At Reboot Staff, we are dedicated to helping businesses build stronger teams through professional training, workforce development, and innovative staffing solutions. We believe that people are the foundation of success, and we invest in creating environments where both clients and employees thrive. With a commitment to excellence and growth, our mission is to empower professionals with the skills they need to make a lasting impact.

Job Description

Reboot Staff is seeking an experienced and passionate Customer Service Trainer to join our team in Madison, WI. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that enhance customer service performance. This role is critical in equipping team members with the skills and confidence to provide outstanding service and build lasting client relationships.

Responsibilities

• Develop, implement, and update training programs tailored to customer service teams.

• Conduct engaging workshops, coaching sessions, and one-on-one training.

• Monitor and assess employee performance to identify skill gaps and recommend improvement strategies.

• Collaborate with leadership to align training initiatives with business goals.

• Maintain training documentation, materials, and reports for ongoing program development.

• Foster a positive and professional learning environment that encourages growth and teamwork.

Qualifications

• Bachelor’s degree in Business, Communications, Education, or a related field preferred.

• Proven experience as a Customer Service Trainer, Training Specialist, or similar role.

• Strong communication, presentation, and interpersonal skills.

• Ability to design effective training programs and adapt to diverse learning styles.

• Excellent organizational and problem-solving abilities.

• Knowledge of training tools, methods, and performance evaluation techniques.

Benefits

• Competitive annual salary of $60,000 – $64,000.

• Opportunities for professional growth and career development.

• Supportive and collaborative work environment.

• Chance to make a direct impact by shaping the success of customer service teams.

• Full-time position with long-term stability.