About Us

At Story Lane Box, we believe that every client relationship tells a story — one built on trust, innovation, and meaningful connections. Based in Houston, TX, our team is dedicated to delivering tailored solutions that help businesses grow and succeed. With a culture rooted in professionalism, collaboration, and growth, we are committed to developing our employees into the leaders of tomorrow.

Job Description

We are seeking a Customer Service Trainer to join our team and lead the development of training programs that elevate our customer service standards. The ideal candidate will design, implement, and deliver engaging training sessions that strengthen communication skills, problem-solving abilities, and service techniques across the organization. This role requires a dynamic individual passionate about shaping teams to perform at their best.

Responsibilities

• Develop, plan, and deliver customer service training programs for new and existing employees.

• Assess training needs by evaluating performance, customer feedback, and business goals.

• Create engaging training materials, manuals, and workshops tailored to different learning styles.

• Provide ongoing coaching and mentoring to enhance individual and team performance.

• Monitor training effectiveness and adjust programs to ensure continuous improvement.

• Collaborate with management to align training initiatives with company objectives

Qualifications

• Bachelor’s degree in Business, Communication, Education, or related field (or equivalent experience).

• Proven experience in training, coaching, or customer service leadership roles.

• Strong presentation, facilitation, and communication skills.

• Ability to design training content that is clear, practical, and impactful.

• Excellent organizational and analytical skills.

• A proactive, adaptable, and team-oriented mindset.

Benefits

• Competitive salary of $56,000 – $62,000 per year.

• Professional growth and advancement opportunities within the company.

• Collaborative and supportive work environment.

• Ongoing skill development through tailored training initiatives.

• Comprehensive benefits package.