About Us
Bela Brand Bat is a dynamic company dedicated to delivering innovative brand and business solutions. With a focus on excellence and efficiency, we help clients achieve their goals through tailored strategies and professional project execution. Our team values collaboration, precision, and growth, creating an environment where talent can thrive and make a lasting impact.

Job Description

Bela Brand Bat is seeking a highly motivated Customer Service Trainer to join our growing team. The ideal candidate will design, deliver, and evaluate training programs that equip our customer service representatives with the knowledge, skills, and tools needed to provide an exceptional client experience. This role requires strong communication skills, attention to detail, and a passion for coaching others to succeed.

Responsibilities

• Develop and implement comprehensive customer service training programs.

• Conduct onboarding sessions for new employees and ongoing training for current staff.

• Monitor employee performance and provide feedback for improvement.

• Evaluate the effectiveness of training sessions and adjust methods as needed.

• Create training materials, manuals, and role-play exercises to enhance learning.

• Collaborate with management to identify skill gaps and training needs.

• Ensure company standards and customer service policies are consistently upheld.

Qualifications

• Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred).

• Proven experience in customer service and training roles.

• Strong presentation, coaching, and facilitation skills.

• Excellent verbal and written communication abilities.

• Ability to manage multiple training sessions and meet deadlines.

• Knowledge of customer service best practices and performance metrics.

Benefits

• Competitive salary ($55,000 – $59,000 per year).

• Opportunities for career growth and skill development.

• Supportive and collaborative work environment.

• Full-time position with consistent schedule.