Swift 7 Consultants is a leading consulting firm dedicated to providing top-notch strategic solutions to our clients. We work with businesses to help them thrive through innovative, results-driven approaches. Our team of experts specializes in helping clients navigate complex challenges, develop effective strategies, and build capacity for long-term success.

We are committed to delivering excellence, focusing on client needs and tangible results. Our work consistently earns us respect within the industry and allows us to complete each project effectively and within our clients' specific parameters.

Job Description: The Customer Service Liaison serves as the primary point of contact between our clients and internal teams. You will be responsible for managing client inquiries, resolving issues, and ensuring a seamless and positive experience. This is a crucial role that requires excellent communication skills and a commitment to customer satisfaction.

Responsibilities:

• Respond to client inquiries via phone and email in a timely and professional manner.

• Document and track all client interactions and resolutions.

• Collaborate with other departments to address and resolve complex issues.

• Proactively follow up with clients to ensure their needs have been met.

• Maintain a deep understanding of our services to provide accurate and helpful information.

Qualifications:

• Proven experience in a customer-facing role.

• Exceptional verbal and written communication skills.

• Strong problem-solving and critical-thinking abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency with customer relationship management (CRM) software is a plus.

Benefits

• Competitive Salary: $57,000 - $62,000, based on experience

• Growth Opportunities: Clear pathways for professional development and career advancement.

• Skill Enhancement: Access to training and resources to expand your expertise.

• Job Type: Full-time