About Shine Social Brand

At Shine Social Brand, we believe that every customer interaction is an opportunity to deliver value, build trust, and create meaningful experiences. As a forward-thinking brand engagement company, we specialize in customer support solutions that combine human connection with operational excellence. Our team is committed to elevating service standards and empowering professionals to grow and succeed within a collaborative environment.

Job Description

We are seeking a motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In this role, you will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and delivering an exceptional service experience. If you’re organized, professional, and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities

• Answer incoming calls and respond to customer inquiries efficiently and professionally

• Make outbound follow-up calls to support customer needs and resolve issues

• Provide accurate information regarding products, services, or account details

• Document customer interactions and maintain updated records in internal systems

• Collaborate with team members and supervisors to ensure customer satisfaction

• Escalate complex issues to the appropriate department when necessary

• Meet individual and team performance goals and KPIs

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• 1+ year of experience in a call center or customer service role preferred

• Excellent verbal and written communication skills

• Strong listening skills and ability to handle high call volumes with professionalism

• Comfortable using CRM systems, phone systems, and multitasking in digital tools

• Problem-solving mindset with attention to detail

• Reliable, punctual, and goal-oriented

Benefits

• Competitive annual salary: $50,000 – $54,000

• Opportunities for career advancement and internal promotion

• Skill development and ongoing training provided

• Supportive and collaborative team culture

• Full-time employment with consistent Monday to Friday schedule

• Paid time off and observed holidays

• Health and wellness benefits available after probationary period