About Property Soar

At Property Soar, we redefine property management through innovation, leadership, and a commitment to exceptional service. With a strong foundation in real estate operations and team collaboration, we help communities and owners thrive. Our focus is on building relationships, driving performance, and setting new industry standards. As we continue to grow, we are seeking driven professionals who value leadership, growth, and impactful teamwork.

Job Description

We are seeking a dedicated Customer Service Officer to join our dynamic team in New Orleans. This role involves managing client inquiries, resolving service-related issues, and ensuring high levels of satisfaction throughout the customer experience. The ideal candidate will possess strong communication skills, an empathetic attitude, and a commitment to providing exceptional service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person

• Handle tenant and client concerns with clarity, empathy, and problem-solving efficiency

• Coordinate with internal departments to resolve service issues and follow up to ensure resolution

• Maintain detailed records of client interactions using internal CRM systems

• Assist with scheduling appointments and property visits

• Support administrative duties related to contracts, payments, and document management

• Contribute to improving customer service procedures, policies, and standards

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1–2 years of experience in customer service, preferably in real estate, hospitality, or administration

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software

• Calm, patient, and solutions-oriented approach to customer interactions

• Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Competitive annual salary ($53,000 – $59,000)

• Growth opportunities within a stable and expanding company

• Continuous training and professional development

• Supportive team environment

• Paid time off and holidays

• Health and wellness program participation