About Us

At Blue Print Out, we specialize in delivering innovative customer communication and support solutions that empower businesses to connect, resolve, and grow. Based in Sandy Springs, GA, our team is committed to excellence, efficiency, and personalized service. We believe in creating meaningful conversations that make a difference and in building careers that evolve with purpose.

Job Description

We are seeking a detail-oriented and client-focused Customer Service Officer to join our growing team at Blue Print Out. In this role, you will act as a key point of contact for clients, ensuring a seamless experience through timely assistance, problem-solving, and professional communication.

As a Customer Service Officer, you will be expected to handle inquiries, resolve issues, and deliver exceptional service that reflects our brand values and commitment to excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person

• Resolve customer complaints efficiently and follow up to ensure full resolution

• Maintain accurate records of interactions and transactions

• Collaborate with internal teams to address service issues or delays

• Identify opportunities for process improvement and report feedback to management

• Uphold company standards and promote a customer-first approach

• Track and meet daily performance metrics and service goals

Qualifications

• High school diploma or equivalent (associate degree preferred)

• Minimum 2 years of experience in a customer service or client-facing role

• Excellent communication and problem-solving skills

• Proficiency with CRM software and Microsoft Office Suite

• Ability to work under pressure and manage multiple tasks

• Strong attention to detail and organizational skills

• Positive attitude and a commitment to professionalism

Benefits

• Competitive annual salary: $56,000 – $62,000

• Professional development and growth opportunities

• Supportive and inclusive work environment

• Paid time off and holidays

• Health and dental insurance packages

• Structured onboarding and training program