About Us

At Reboot Staff, we are committed to delivering exceptional workforce solutions while supporting career growth and professional development for our team. Our mission is to build a workplace where every individual feels empowered, valued, and equipped to thrive. With a dedication to excellence, innovation, and integrity, we focus on creating lasting success for both our clients and our employees.

Job Description

We are currently seeking a detail-oriented and motivated Customer Service Assistant to join our team in Austin, TX. This role involves providing high-quality support to clients and ensuring smooth communication between departments. You will play a vital part in delivering a superior service experience while maintaining our company’s standard of excellence.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and in person

• Assist in resolving customer issues and escalating complex problems when necessary

• Maintain and update customer records and documentation

• Coordinate with internal teams to ensure service satisfaction

• Process orders, forms, applications, and requests efficiently

• Follow up on customer interactions and provide ongoing support

• Handle administrative tasks and support front-desk operations

Qualifications

• High school diploma or equivalent; associate degree preferred

• Minimum 1 year of customer service or administrative experience

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team

• Problem-solving mindset with attention to detail

Benefits

• Competitive salary: $50,000 - $54,000 per year

• Clear growth opportunities within the company

• Skill development through training and mentoring

• Professional and supportive team environment

• Consistent Monday to Friday schedule

• Full-time position with long-term stability