About Us

At Chats Cloud Cover, we specialize in innovative communication solutions that bridge the gap between businesses and their customers. Our company is driven by efficiency, professionalism, and a commitment to providing exceptional client support through tailored services. We are expanding our operations and seeking dedicated team members who are ready to grow with us in a fast-paced, dynamic environment.

Job Description

We are currently seeking a Client Relationship Representative to join our growing team in Cleveland, OH. The ideal candidate will be responsible for maintaining strong client relationships, ensuring client satisfaction, and supporting the overall account management process. This role requires excellent communication skills, attention to detail, and a proactive approach to client support.

Responsibilities

• Serve as the main point of contact for assigned clients

• Maintain and strengthen client relationships through regular check-ins and problem resolution

• Understand client needs and ensure timely and successful delivery of solutions

• Collaborate with internal teams to address client inquiries and concerns

• Track account performance and prepare periodic reports for internal and client use

• Assist with onboarding new clients and providing support during implementation

• Escalate issues when necessary while maintaining a professional and solution-focused attitude

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1-3 years of experience in client service, account management, or related role

• Strong verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Detail-oriented and highly organized

• Problem-solving mindset with a client-first attitude

Benefits

• Competitive salary: $56,000 – $63,000 annually

• Opportunities for professional development and internal advancement

• Supportive and collaborative work environment

• Comprehensive training and onboarding program

• Paid time off and holidays

• Health, dental, and vision insurance options