About Us
At Every Word Code, we are dedicated to transforming ideas into digital solutions that drive business growth and operational excellence. Our team combines creativity with precision, ensuring that every project is executed with integrity, innovation, and a client-first mindset. We foster a collaborative work environment where each employee has the opportunity to grow and contribute to something meaningful.

Job Description

We are seeking a professional and motivated Customer Service Agent to join our Baton Rouge team. You will play a vital role in maintaining strong customer relationships and ensuring our clients receive exceptional support and solutions.

Responsibilities

• Handle incoming customer inquiries via phone and email in a courteous and efficient manner

• Resolve product or service issues by clarifying complaints and providing appropriate solutions

• Document customer interactions accurately within internal systems

• Follow up to ensure full resolution and customer satisfaction

• Collaborate with internal departments to expedite issue resolution

• Maintain a positive and professional demeanor at all times

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred

• Minimum 1 year of experience in a customer service or call center role

• Excellent verbal and written communication skills

• Ability to multitask and remain organized in a fast-paced environment

• Proficient with computer systems and basic office software

• Problem-solving mindset with attention to detail

Benefits

• Competitive salary: $52,000 – $56,000 per year

• Career growth opportunities within the company

• Ongoing skills training and support

• Collaborative and respectful team environment

• Paid time off and holidays

• Health, dental, and vision insurance options