Customer Service Agent
- Full-time
Company Description
About Us
At Swift 7 Consultants, we are committed to delivering tailored consulting solutions that empower businesses to thrive in dynamic markets. Our team of experts focuses on operational efficiency, client satisfaction, and measurable outcomes. We take pride in our collaborative culture, continuous improvement, and dedication to professional development
Job Description
Job Description
Swift 7 Consultants is seeking a highly motivated and detail-oriented Customer Service Agent to join our growing team. This individual will play a key role in supporting our clients by delivering prompt, professional, and high-quality service. If you thrive in a fast-paced environment and enjoy solving problems while helping others, this is the perfect opportunity for you.
Responsibilities
Respond to customer inquiries via phone and email in a timely and professional manner
Resolve product or service issues by clarifying complaints and providing appropriate solutions
Maintain accurate records of customer interactions and transactions
Follow communication procedures and policies
Collaborate with internal departments to ensure smooth service delivery
Identify opportunities to enhance customer satisfaction and retention
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Proven experience in customer service or client-facing roles
Strong verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Proficiency with computer systems and CRM software
Problem-solving skills with a customer-focused mindset
Additional Information
Benefits
Competitive salary ($50,000 – $54,000 per year)
Professional growth and development opportunities
Supportive and team-oriented work environment
On-the-job training and mentorship
Health and wellness benefits available
Monday to Friday schedule with 8-hour shifts