About Us – Reboot Staff

At Reboot Staff, we provide innovative and people-centered staffing solutions that empower businesses to thrive through strong, skilled, and reliable talent. Our mission is to redefine the staffing experience with professionalism, integrity, and a deep understanding of our clients’ and candidates’ unique needs. Located in Austin, TX, we are committed to fostering meaningful partnerships that drive long-term success.

Job Description

Reboot Staff is seeking a detail-oriented and customer-focused Customer Service Specialist to join our growing team in Austin, TX. The ideal candidate will play a critical role in ensuring exceptional service and support to our clients and customers, helping to maintain our reputation for excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems

• Resolve customer issues efficiently while maintaining a positive attitude and high level of service

• Document all customer interactions accurately within the CRM system

• Coordinate with internal departments to address customer concerns and ensure smooth service delivery

• Identify areas of improvement and suggest proactive solutions

• Maintain a deep understanding of company products, services, and procedures

• Follow up with customers to ensure satisfaction and encourage long-term relationships

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• Minimum 2 years of customer service experience in a professional environment

• Strong communication skills, both verbal and written

• Proficient in using CRM software and Microsoft Office Suite

• Problem-solving mindset with attention to detail

• Ability to multitask and manage time efficiently in a fast-paced environment

• Professional demeanor and team-oriented attitude

Benefits

• Competitive salary ($60,000 – $66,000 annually)

• Opportunities for career growth and advancement within the company

• Comprehensive training and onboarding

• Supportive and inclusive team environment

• Health, dental, and vision insurance options

• Paid time off and holidays