About Us
At Chats Cloud Cover, we deliver tailored communication infrastructure and customer support solutions that help businesses maintain seamless interactions with their clients. Our mission is to ensure clarity, efficiency, and reliability in every customer connection. We pride ourselves on our commitment to professionalism, growth, and operational excellence.

Job Description

We are seeking a Customer Support Assistant to join our Cleveland-based team. The ideal candidate is a detail-oriented professional with excellent communication skills and a proactive attitude. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide consistent support that reflects our company values.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Track, document, and resolve client concerns with efficiency and professionalism

• Collaborate with team members and departments to resolve technical or service-related issues

• Maintain accurate records of interactions and solutions provided

• Identify recurring issues and suggest process improvements

• Assist with onboarding new clients and updating client information as needed

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

• 1+ year of experience in a customer service or administrative support role

• Strong verbal and written communication skills

• Proficient in using customer support software and basic office applications

• Ability to multitask and remain calm under pressure

• Attention to detail and a high level of organization

Benefits

• Competitive salary based on experience

• Growth opportunities and internal training programs

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment with professional development initiatives