About Us

At Blue Print Out, we specialize in delivering professional support solutions tailored to the needs of our clients across various industries. Based in Sandy Springs, GA, our commitment to excellence, responsiveness, and integrity allows us to stand out in today’s competitive market. We value growth, communication, and results—and we’re looking for team members who do too.

Job Description

Blue Print Out is seeking a dedicated and detail-oriented Service Account Assistant to support our client service operations. This role plays a vital part in assisting account managers, coordinating service activities, and ensuring prompt, effective communication between clients and internal teams. The ideal candidate will possess strong organizational skills and a proactive mindset to help maintain customer satisfaction and operational flow.

Responsibilities

• Assist Account Managers in managing client service requests and maintaining daily service operations

• Monitor and track service orders, job tickets, and customer inquiries

• Serve as a liaison between clients and service departments to ensure deadlines and expectations are met

• Maintain accurate records of service activity, schedules, and communications

• Prepare reports and summaries of client activity and service performance

• Resolve minor customer concerns in a timely, professional manner

• Support billing processes by collecting and organizing service data for invoicing

• Coordinate with other departments (logistics, printing, admin) to meet service requirements

Qualifications

• Associate’s degree or higher preferred; experience in administrative support or customer service roles will be considered

• Strong attention to detail and ability to multitask under pressure

• Excellent verbal and written communication skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Proven ability to handle confidential information with discretion

• Strong problem-solving and coordination skills

• Experience in service-based or logistics industries is a plus

Benefits

• Competitive salary ($57,000 – $61,000 annually)

• Growth and advancement opportunities within the company

• Health, dental, and vision insurance options

• Paid time off and holidays

• Supportive and professional work environment

• Ongoing training and development opportunities