About Us

At Blue Print Out, we specialize in delivering professional support solutions tailored to the needs of our clients across various industries. Based in Sandy Springs, GA, our commitment to excellence, responsiveness, and integrity allows us to stand out in today’s competitive market. We value growth, communication, and results—and we’re looking for team members who do too.

Job Description

We are seeking a highly motivated and detail-oriented Call Center Representative to join our customer support team. In this role, you will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a seamless customer experience. This position is ideal for candidates who thrive in a fast-paced environment and are committed to providing high-quality service.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner

• Handle customer concerns, complaints, and requests with empathy and efficiency

• Accurately document all interactions and maintain updated records

• Identify opportunities to upsell or provide additional information about company services

• Meet daily and weekly call volume targets and quality benchmarks

• Collaborate with team members and supervisors to improve processes and customer satisfaction

• Escalate complex issues to the appropriate department when necessary

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred

• Minimum of 1 year of experience in a call center or customer service role

• Excellent verbal and written communication skills

• Strong listening and problem-solving abilities

• Ability to work independently and as part of a team

• Proficient in using computer systems and customer relationship management (CRM) tools

• Must be dependable, punctual, and professional

Benefits

• Competitive salary: $47,000 - $52,000 per year

• Opportunities for career advancement and internal promotion

• Comprehensive training and continuous development support

• Health, dental, and vision insurance options

• Paid time off and holiday pay

• Supportive team environment focused on employee success