About Us
At Sharpcontra, we are committed to delivering excellence in every aspect of our operations. Based in Boston, MA, our company values integrity, efficiency, and attention to detail. We take pride in fostering a work environment that encourages growth, accountability, and professional development.

Job Description

Sharpcontra is seeking a dedicated and detail-oriented Client Service Associate to join our growing team. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism. You will play a key role in maintaining long-term relationships and supporting account operations to uphold the company’s high service standards.

Responsibilities

• Act as a liaison between clients and internal teams to ensure seamless communication and service delivery

• Maintain client records, update CRM systems, and process documentation

• Handle inquiries, requests, and issue resolution in a timely and courteous manner

• Prepare and deliver service reports, summaries, and presentations as needed

• Support project coordination and administrative tasks as required

• Monitor account activities to ensure consistent client satisfaction

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field preferred

• 1–2 years of experience in client services, customer support, or a similar role

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Ability to multitask and remain calm under pressure

Benefits

• Competitive salary package ($50,000–$60,000)

• Opportunities for professional development and internal growth

• Collaborative and supportive work environment

• Paid time off and holiday schedule

• Health, dental, and vision insurance options