About Us
At Story Lane Box, we believe that every brand holds a unique narrative waiting to be shared. We specialize in creating tailored business solutions that help companies build strong partnerships, grow strategically, and position themselves competitively in today’s fast-paced market. Our team thrives on innovation, collaboration, and measurable results, driving our clients and our business forward.

Job Description

We are seeking a detail-oriented and dependable Customer Service Representative to join our team in Houston. The ideal candidate will be responsible for providing prompt, courteous, and effective assistance to customers via phone and email, resolving inquiries, and ensuring a positive experience throughout the service process.

Responsibilities

• Handle incoming customer inquiries and resolve issues efficiently and professionally

• Process orders, forms, and requests accurately

• Maintain detailed records of customer interactions and transactions

• Follow communication procedures and guidelines to deliver high-quality service

• Collaborate with internal departments to address customer concerns

• Escalate complex issues to appropriate team members when necessary

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• 1+ year of customer service experience in a professional environment

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and stay organized under pressure

• Proficient with basic computer systems and customer service software

Benefits

• Competitive salary: $53,000 - $57,000 annually

• Opportunities for career advancement and professional development

• Comprehensive training provided

• Supportive and team-oriented work environment

• Paid time off and holidays