About Us

At Signal Tru Brand, we specialize in delivering high-impact communication and branding strategies that drive clarity, trust, and growth. Based in Birmingham, AL, we work closely with organizations across industries to craft narratives that align with their values and business goals. Our team is dedicated to strategic excellence, consistent messaging, and fostering genuine connections with target audiences. We believe in building strong internal cultures and effective external communication systems that reflect our clients’ purpose and vision.

Job Description

We are seeking a dependable and detail-oriented Customer Service Assistant to join our team in Birmingham. The ideal candidate will provide outstanding support to clients, handle inquiries efficiently, and ensure a smooth customer experience. This is a dynamic role that requires excellent communication skills, problem-solving abilities, and a proactive attitude.

Responsibilities

• Handle incoming calls and respond to customer inquiries in a timely and professional manner

• Process orders, forms, and applications with accuracy

• Maintain detailed records of customer interactions and transactions

• Resolve customer issues and escalate complex problems when necessary

• Collaborate with internal departments to ensure customer satisfaction

• Monitor and follow up on customer feedback and concerns

• Maintain product knowledge and stay up to date with service offerings

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum 1 year of experience in a customer service or administrative role

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to handle sensitive information with confidentiality and professionalism

• Strong problem-solving skills and attention to detail

Benefits

• Competitive salary ($50,000 - $54,000 annually)

• Opportunities for career growth and advancement

• Supportive and team-oriented work environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Ongoing training and professional development