About Us

At Property Soar, we specialize in elevating real estate ventures through strategic guidance, data-driven insight, and expert consulting. Our team is committed to helping clients unlock new opportunities in property development, acquisition, and sales optimization. With a strong foundation in business intelligence and market analytics, we pride ourselves on delivering measurable results and empowering our clients to grow with confidence.

Job Description

Property Soar is seeking a dedicated Customer Service Officer to join our growing team in Charlotte. The ideal candidate will play a crucial role in managing client inquiries, resolving issues, and ensuring customer satisfaction across all touchpoints. You will be the first line of communication between our clients and the services we provide.

Responsibilities

• Handle incoming calls, emails, and in-person inquiries in a professional and courteous manner

• Provide detailed information about our services and property offerings

• Resolve customer complaints and issues efficiently while maintaining a positive client relationship

• Maintain accurate records of customer interactions using internal systems

• Work closely with property managers and internal departments to ensure timely responses

• Identify customer needs and propose appropriate solutions or alternatives

• Follow up with clients to ensure their concerns are resolved and satisfaction is met

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 2+ years of experience in customer service, preferably in real estate or property management

• Excellent verbal and written communication skills

• Strong problem-solving and organizational skills

• Ability to multitask and work independently in a fast-paced environment

• Proficiency with Microsoft Office Suite and CRM software

• Professional demeanor with a client-first attitude

Benefits

• Competitive salary range: $54,000 - $62,000 annually

• Career development and internal growth opportunities

• Paid time off and holiday leave

• Health, dental, and vision insurance packages

• Supportive and collaborative team environment

• Ongoing training to enhance professional skills