About Us
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.

Job Description

We are currently seeking a professional and detail-oriented Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. You’ll collaborate closely with internal teams to maintain high standards of client satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Provide accurate information about products, services, and policies

• Resolve customer complaints and follow up to ensure satisfaction

• Maintain detailed records of customer interactions and transactions

• Assist in order processing, scheduling, and account updates

• Work collaboratively with other departments to ensure service efficiency

• Support administrative duties and contribute to continuous process improvement

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• Minimum 1 year of experience in customer service or related administrative role

• Strong verbal and written communication skills

• Excellent problem-solving abilities and attention to detail

• Proficiency with office software (Microsoft Office, Google Workspace, CRM systems)

• Ability to multitask and prioritize tasks effectively

• Professional demeanor and commitment to providing quality service

Benefits

• Competitive annual salary ($52,000 – $56,000)

• Opportunities for career advancement and professional development

• Supportive, team-oriented work environment

• Comprehensive training and onboarding process

• Paid time off and company-observed holidays

• Health and wellness program options