About Us
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.

Job Description
Messa Sync is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Los Angeles. This role is responsible for managing and nurturing client relationships, addressing account inquiries, and supporting day-to-day operational needs. The ideal candidate has strong communication skills, a professional demeanor, and a dedication to ensuring customer satisfaction.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Maintain accurate client records and process account updates

• Address client questions, concerns, and service requests in a timely manner

• Coordinate with internal departments to fulfill client needs

• Monitor account activity and ensure service standards are met

• Prepare reports and documentation related to account management

• Support account onboarding and client retention initiatives

• Identify opportunities for process improvement and client satisfaction

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1–2 years of experience in customer service, client support, or account management

• Strong organizational and communication skills

• Ability to multitask and work independently under minimal supervision

• Proficiency in Microsoft Office Suite and data entry systems

• Problem-solving mindset with a commitment to delivering quality service

Benefits

• Competitive salary

• Professional development and growth opportunities

• Supportive team environment

• Comprehensive training and onboarding

• Paid time off and holidays

• Health, dental, and vision insurance options