About Us
At Bela Brand Bat, we specialize in empowering companies through strategic branding and targeted growth initiatives. Headquartered in Washington, DC, we provide tailored business development solutions that align with our clients' goals and vision. Our team thrives on innovation, precision, and long-term client success.

Job Description

We are seeking a motivated and detail-oriented Client Relationship Representative to join our team in Washington, DC. This position is ideal for individuals who thrive in client-facing roles and are passionate about providing top-tier service. You will serve as a key point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Act as the primary liaison between the company and assigned clients

• Manage and nurture existing client accounts to ensure satisfaction and retention

• Coordinate with internal departments to deliver on client expectations

• Resolve client issues promptly and efficiently

• Track client feedback and provide input to improve services

• Prepare reports on client interactions and outcomes

• Support new client onboarding and implementation processes

• Maintain accurate records of all communications and activities in CRM systems

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• 1+ years of experience in client services, account management, or customer success

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proven organizational and time management skills

• Ability to handle multiple tasks and meet deadlines

• Professional and courteous demeanor with strong interpersonal skills

• Proficiency in Microsoft Office Suite and CRM platforms

Benefits

• Competitive salary: $58,000 - $66,000

• Opportunities for professional growth and development

• Dynamic and collaborative work environment

• Comprehensive training and ongoing support

• Paid time off and company holidays

• Health, dental, and vision insurance options

• Retirement plan with company match