About Us
At Swift 7 Consultants, we specialize in delivering tailored project management and strategic consulting solutions for organizations seeking efficiency, innovation, and sustainable growth. Our team is composed of dedicated professionals who bring clarity to complex initiatives, helping businesses move forward with confidence. Headquartered in Cincinnati, OH, we pride ourselves on fostering a collaborative environment that promotes development, precision, and long-term success.

Job Description

Swift 7 Consultants is seeking a highly motivated and detail-oriented Customer Service Assistant to join our growing team in Cincinnati. The ideal candidate will serve as the primary point of contact for clients, delivering exceptional service and ensuring smooth communication between internal teams and external stakeholders.

Responsibilities

• Handle incoming inquiries via phone and email in a professional and timely manner

• Provide accurate information regarding company services and client accounts

• Assist with scheduling appointments, processing requests, and maintaining customer records

• Coordinate with internal departments to resolve client concerns efficiently

• Follow up on open issues to ensure client satisfaction

• Support daily administrative tasks as needed

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or administrative support

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to multitask and prioritize in a fast-paced environment

Benefits

• Competitive salary ($53,000 – $57,000)

• Growth opportunities within the company

• Skill development and training programs

• Supportive and professional team environment

• Health and wellness programs