About Signal Tru Brand

At Signal Tru Brand, we are dedicated to crafting strategic solutions that amplify our clients’ market presence and drive sustained growth. Based in Madison, WI, we specialize in business development, strategic consulting, and brand enhancement across multiple industries. Our mission is to support organizations in reaching their full potential through data-driven strategies, operational efficiency, and strong client partnerships. With a team of committed professionals and a results-oriented mindset, we take pride in delivering measurable impact.

Job Description

Signal Tru Brand is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Madison, WI. This role is ideal for someone passionate about problem-solving, customer care, and contributing to a team that values quality service and continuous improvement.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.

• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering the best solution.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Collaborate with internal teams to escalate and resolve complex issues promptly.

• Follow communication procedures, guidelines, and policies to ensure consistent service.

• Identify trends in customer feedback to suggest process or product improvements.

Qualifications

• Proven experience in customer support, customer service, or a related field.

• Excellent communication, active listening, and interpersonal skills.

• Strong organizational and time management abilities.

• Proficiency in Microsoft Office and CRM systems.

• Ability to work independently and as part of a team in a fast-paced environment.

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Benefits

• Competitive salary: $60,000 – $66,000 per year

• Opportunities for professional growth and internal advancement

• Comprehensive training and continuous learning support

• Health, dental, and vision insurance packages

• Paid time off and company holidays

• Supportive team culture and collaborative work environment