About Us

At Captura Hall, we are dedicated to providing premium document management and administrative solutions to businesses of all sizes. Our commitment to innovation, accuracy, and client satisfaction drives everything we do. Based in Miami, FL, our team of professionals thrives in a collaborative environment where every role supports our mission to streamline operations and enhance workplace productivity

Job Description

We are currently seeking a professional and motivated Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. This is an excellent opportunity for someone who enjoys problem-solving and values high-quality service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve product or service problems by clarifying customer concerns and determining the best solution

• Maintain accurate records of customer interactions and transactions

• Follow up to ensure customer issues are resolved to their satisfaction

• Collaborate with other departments to ensure seamless customer support

• Identify and escalate priority issues when necessary

• Stay updated on product knowledge, company services, and policy changes

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven experience in customer service or a related field

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work effectively in a fast-paced environment

• Proficiency in Microsoft Office and CRM systems

Benefits

• Competitive salary ($48,000 – $54,000 annually)

• Opportunities for growth and career development

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• Paid time off and holiday leave

• Supportive team environment