About Us
At Hype Tier, we are dedicated to empowering individuals and organizations to reach their full potential through innovative leadership development programs. Our mission is to cultivate forward-thinking leaders who inspire growth, drive change, and achieve lasting success. With a collaborative and dynamic environment, we encourage creativity, continuous learning, and meaningful impact in everything we do.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, resolving inquiries, addressing concerns, and ensuring a seamless customer experience. The ideal candidate will possess exceptional communication skills, strong problem-solving abilities, and a genuine desire to help customers succeed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve technical or product-related issues by collaborating with internal teams.

• Maintain accurate records of customer interactions and resolutions.

• Provide proactive follow-up to ensure customer satisfaction.

• Identify recurring issues and recommend improvements to processes and systems.

• Assist in onboarding new customers, guiding them through setup and best practices.

• Support team projects and contribute to overall service improvements.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).

• 2+ years of experience in customer service or client relations.

• Strong verbal and written communication skills.

• Ability to multitask and manage priorities in a fast-paced environment.

• Proficiency with CRM systems and Microsoft Office Suite.

• Problem-solving mindset with a positive, customer-first attitude.

Benefits

• Competitive salary ($60,000 – $65,000 per year).

• Comprehensive health, dental, and vision insurance.

• Paid time off and company holidays.

• 401(k) retirement plan with company match.

• Professional development and growth opportunities.

• Supportive and collaborative work environment.