Customer Service Liaison

  • Full-time

Company Description

About Us
At Beloform, we specialize in creating unforgettable event experiences that connect people, inspire innovation, and drive success. From corporate conferences to large-scale product launches, our team delivers excellence in every detail. Our commitment to creativity, precision, and customer satisfaction has made us a trusted name in the events industry.

 

Job Description

Job Description

We are seeking a skilled and personable Customer Service Liaison to act as the primary point of contact between our customers and our internal teams. In this role, you will handle inquiries, resolve concerns, and ensure that customer needs are met efficiently and effectively. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to providing a superior client experience.

Responsibilities

  • Serve as the primary contact for customer inquiries, requests, and concerns.

  • Collaborate with internal departments to address customer needs and ensure timely resolutions.

  • Maintain accurate records of customer interactions, transactions, and communications.

  • Follow up with clients to ensure satisfaction and identify potential areas for improvement.

  • Provide product and service information to customers in a clear and professional manner.

  • Escalate complex issues to management when necessary.

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred.

  • 2+ years of customer service or client relations experience.

  • Strong interpersonal and communication skills, both verbal and written.

  • Proficient in Microsoft Office Suite and CRM software.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Problem-solving skills with a focus on customer satisfaction.

Additional Information

Benefits

  • Competitive salary within the range of $59,000 – $65,000 annually.

  • Opportunities for professional growth and advancement.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off and holidays.

  • Supportive and collaborative work environment.

  • Ongoing training and development programs.