About Us

At Nexmos Design, we are driven by creativity, innovation, and results. We specialize in delivering high-impact branding and design solutions that help our clients stand out in competitive markets. Our team is passionate about blending visual storytelling with strategic marketing to create unique experiences that resonate with audiences and drive growth. We value collaboration, fresh ideas, and a commitment to excellence in everything we do.

Job Description
We are seeking a dedicated and detail-oriented Customer Service Specialist to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and professionally. You will handle inquiries, resolve issues, and maintain long-lasting client relationships that support our company’s mission and values.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and other communication channels

• Provide accurate information about products, services, and policies

• Resolve customer issues efficiently while maintaining a high level of professionalism

• Document interactions and update client records in the company database

• Collaborate with internal teams to address client needs and ensure satisfaction

• Monitor and follow up on customer feedback to improve service quality

• Assist in creating reports on customer service performance metrics

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field preferred

• Minimum of 2 years of customer service or client relations experience

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to multitask and work effectively in a fast-paced environment

• Strong interpersonal skills and a customer-focused mindset

Benefits

• Competitive salary based on experience ($60,000 – $68,000 per year)

• Opportunities for career growth and professional development

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training to enhance skills and knowledge