Service Communications Advisor

  • Full-time

Company Description

About Us

At Sharpcontra, we’re committed to delivering intelligent service solutions that enhance client satisfaction and drive long-term success. As leaders in customer engagement and service innovation, we empower businesses through seamless communication strategies and reliable operational support. Our team thrives on precision, accountability, and building trust in every client interaction.

 

Job Description

Job Description

Sharpcontra is seeking a skilled and detail-oriented Service Communications Advisor to join our team in Cleveland, OH. This role is responsible for managing client communication regarding service updates, resolutions, and coordination between technical and customer service teams. The ideal candidate will ensure clear, timely, and effective messaging to support service excellence.

Responsibilities

  • Act as the primary point of contact for service-related communication with clients

  • Coordinate updates between technical teams and customers regarding service requests or incidents

  • Draft, review, and distribute service bulletins, follow-ups, and performance reports

  • Ensure accurate and consistent messaging across all client-facing communications

  • Monitor client satisfaction and escalate concerns as necessary

  • Assist in developing and refining communication protocols for improved efficiency

  • Maintain accurate service records and documentation

Qualifications

Qualifications

  • Bachelor’s degree in Communications, Business Administration, or a related field

  • Minimum 2 years of experience in client communication, service coordination, or a similar role

  • Strong verbal and written communication skills

  • Excellent organizational and time management abilities

  • Proficient in Microsoft Office Suite and customer service tools

  • Ability to manage multiple tasks in a fast-paced environment

Additional Information

Benefits

  • Competitive salary ($57,000–$65,000 per year)

  • Opportunities for professional growth and internal advancement

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Supportive and collaborative team environment

  • Ongoing training and development programs