About Us
At Nexmos Design, we believe that great marketing begins with creativity and ends with results. As a forward-thinking design and marketing firm based in Houston, we partner with clients across industries to craft compelling brand stories, execute data-driven campaigns, and drive measurable growth. Our collaborative culture thrives on innovation, skill development, and the shared goal of elevating every brand we touch.

Job Description

We are seeking a dedicated and professional Client Service Associate to join our growing team in Columbus, OH. This role is essential to ensuring our clients receive top-notch support and that their experiences with our services are seamless and productive. As a Client Service Associate, you will serve as the first point of contact for client inquiries and work closely with our design and strategy teams to deliver exceptional service.

Responsibilities

• Provide outstanding support to clients via phone, email, and in-person

• Maintain strong relationships with both new and existing clients

• Manage client accounts and ensure project deadlines and expectations are met

• Gather feedback and relay it to internal teams for continuous improvement

• Prepare and maintain client documentation, reports, and service records

• Coordinate meetings, follow-ups, and status updates with clients and teams

• Resolve issues efficiently while maintaining a professional and positive attitude

Qualifications

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience)

• Proven experience in customer service, account management, or client relations

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Detail-oriented with a proactive approach to problem-solving

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to work collaboratively in a team-oriented environment

Benefits

• Competitive salary ($50,000 - $60,000 annually)

• Professional development and career growth opportunities

• Supportive and inclusive team culture

• Health, dental, and vision insurance

• Paid time off and holidays

• Modern and creative workspace