About Us

At Captura Hall, we are passionate about crafting visual stories that resonate and deliver results. Based in Grand Rapids, MI, we specialize in strategic branding, creative design, and integrated marketing solutions that empower businesses to stand out in a crowded market. Our team of forward-thinkers works collaboratively to transform innovative ideas into impactful campaigns. Join us and be part of a company where creativity meets strategy and every voice matters.

Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Grand Rapids. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across all communication channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service problems by clarifying the customer’s complaint and determining the best solution

• Document all interactions accurately in the customer support database

• Collaborate with internal teams to escalate complex issues when necessary

• Maintain a high level of professionalism and empathy in all customer interactions

• Assist in creating help documentation and process improvements

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Dynamic and collaborative work environment

• Access to training and professional development programs