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Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.

Job Title: Customer Account Representative
Location: New Orleans, LA
Job Type: Full-Time
Department: Customer Service
Reports To: Customer Account Manager

Job Summary:

The Customer Account Representative serves as the primary point of contact for assigned clients, ensuring their satisfaction by providing exceptional support, resolving issues, and maintaining long-term relationships. This role requires strong communication skills, attention to detail, and the ability to handle multiple accounts efficiently.

Key Responsibilities:

• Act as the main liaison between the company and assigned customers.

• Manage customer accounts by responding to inquiries, processing orders, and updating account information.

• Resolve product or service issues promptly and professionally.

• Monitor account performance and identify opportunities for upselling or cross-selling.

• Maintain accurate records of client interactions using CRM tools.

• Coordinate with internal departments (e.g., sales, billing, logistics) to ensure client needs are met.

• Follow up with clients to ensure satisfaction and build long-term relationships.

• Assist with account renewals, adjustments, and contract management.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office and CRM software.

• Ability to multitask, stay organized, and manage time effectively.

• Customer-focused mindset and problem-solving skills.

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Access to training and professional development programs