About Us

Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.

Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-Time
Reports To: Call Center Supervisor

Job Summary:

We are seeking a customer-focused and detail-oriented Call Center Representative to join our team. In this role, you will handle inbound and/or outbound calls, provide product and service information, resolve customer inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally

• Make outbound calls to follow up on customer requests or to conduct surveys, promotions, or collections

• Resolve customer issues by clarifying problems, researching answers, and providing accurate information

• Maintain detailed records of customer interactions using CRM software or call center systems

• Escalate complex issues to supervisors when necessary

• Meet performance goals related to call handling, customer satisfaction, and quality assurance

• Stay up to date with company products, services, and policies

• Handle customer complaints with empathy and professionalism

• High school diploma or equivalent; associate or bachelor’s degree is a plus

• Excellent verbal communication and active listening skills

• Ability to multitask, manage time effectively, and work under pressure

• Proficiency in basic computer applications and CRM systems

• Strong problem-solving and conflict-resolution abilities

Benefits

• Competitive salary

• Opportunities for career growth and advancement

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Access to training and professional development programs