About Us

At Property Soar, we specialize in elevating real estate experiences through innovative marketing, engaging community events, and strategic partnerships. Based in the heart of Austin, TX, our mission is to build stronger relationships between communities and properties through memorable, purpose-driven experiences. We take pride in fostering creativity, collaboration, and excellence in everything we do.

Job Description:

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our support team. This role involves handling client inquiries, resolving issues efficiently, and ensuring a positive experience at every step. The ideal candidate is a strong communicator, empathetic listener, and problem solver who can maintain professionalism in high-pressure situations.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Troubleshoot and resolve client concerns related to property listings, account management, and service issues

• Maintain accurate records of customer interactions and resolutions

• Collaborate with internal departments to escalate and resolve complex issues

• Follow up with clients to ensure satisfaction and identify opportunities to improve our service

• Support onboarding of new clients by assisting with setup and guidance

• Identify trends in customer feedback and report to management for continuous improvement

Qualifications:

• Proven experience in customer support or a client-facing role (real estate experience is a plus)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and manage time efficiently

• Proficiency in customer support software and CRM tools

• High school diploma or equivalent required; associate or bachelor’s degree preferred

Benefits:

• Competitive salary: $60,000 - $65,000 per year

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional growth and internal advancement

• Supportive and collaborative team environment

• On-site and hybrid work flexibility options