About Us

At Hype Tier, we specialize in crafting unforgettable experiences that bring brands to life. Based in Grand Rapids, MI, our team is fueled by creativity, precision, and a relentless commitment to excellence. From concept to execution, we deliver high-impact events that captivate audiences and elevate brand presence. We believe in the power of connection and aim to inspire through every detail.

Job Description:

We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Grand Rapids, MI. In this role, you will serve as the primary point of contact for customer inquiries, ensuring a high standard of client satisfaction through clear communication, timely solutions, and a customer-first attitude.

Responsibilities:

• Handle incoming customer inquiries via phone and email in a professional manner

• Resolve product or service problems by clarifying the customer's concern and providing appropriate solutions

• Maintain customer records by updating account information

• Work collaboratively with other departments to ensure seamless service delivery

• Provide feedback on recurring issues and customer trends to improve overall service

• Monitor and follow up on customer orders, returns, and general requests

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or a related field

• Strong communication and problem-solving skills

• Ability to work independently and within a team environment

• Excellent organizational skills and attention to detail

• Proficiency in Microsoft Office and CRM systems is a plus

Benefits:

• Competitive salary: $50,000 – $55,000 per year

• Opportunities for career growth and internal advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and professional development

• Supportive and collaborative work environment