About Us

At Bela Brand Bat, we are driven by a passion for connecting brands with people. As a dynamic customer service and brand experience company, we specialize in delivering exceptional support and personalized communication on behalf of our clients. With innovation at our core and professionalism as our standard, we are proud to cultivate a supportive work culture where employees grow and thrive.

Job Description

As the Customer Support Manager, you will be responsible for leading the support team and overseeing daily operations to ensure clients receive timely, empathetic, and effective service. You will develop customer service policies, monitor team performance, and play a key role in maintaining high satisfaction rates across all service channels.

Responsibilities

• Manage and supervise the daily operations of the customer support team.

• Develop and implement customer service procedures, policies, and standards.

• Handle escalated customer complaints and resolve complex issues efficiently.

• Monitor support metrics and prepare regular reports on team performance.

• Train, mentor, and evaluate customer support representatives.

• Collaborate with other departments to improve customer experience.

• Ensure support tools and platforms are utilized effectively.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.

• Minimum 3 years of experience in a customer support or service management role.

• Strong leadership and team management skills.

• Excellent communication, problem-solving, and organizational abilities.

• Proficient in customer service software and CRM systems.

• Ability to manage multiple tasks and thrive in a fast-paced environment.

Benefits

• Competitive annual salary of $61,000 - $66,000

• Growth and advancement opportunities within the company

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment

• Professional development and training programs