About Us

At Bela Brand Bat, we are driven by a passion for connecting brands with people. As a dynamic customer service and brand experience company, we specialize in delivering exceptional support and personalized communication on behalf of our clients. With innovation at our core and professionalism as our standard, we are proud to cultivate a supportive work culture where employees grow and thrive.

Job Description

We are currently seeking a dedicated and professional Call Center Agent to join our Columbus team. The ideal candidate will be the first point of contact for customers, handling inquiries, resolving issues, and providing outstanding support to ensure client satisfaction. If you have excellent communication skills and a solution-oriented mindset, we want to hear from you.

Responsibilities

• Answer inbound customer calls in a courteous and efficient manner

• Provide accurate information regarding products, services, and policies

• Resolve customer concerns with professionalism and empathy

• Maintain records of interactions and transactions using internal systems

• Escalate complex issues to the appropriate department when necessary

• Meet individual and team performance metrics and goals

• Continuously develop product knowledge to better assist customers

Qualifications

• High school diploma or equivalent (required)

• Previous experience in a call center or customer service role (preferred)

• Strong verbal and written communication skills

• Ability to multitask and work in a fast-paced environment

• Excellent problem-solving and interpersonal skills

• Proficient in using computer systems and call center software

• Reliable, punctual, and detail-oriented

Benefits

• Competitive salary ($46,000 - $51,000 annually)

• Full-time, consistent schedule (Monday to Friday)

• Professional development and growth opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and team-oriented work environment