About Us:
At Swift 7 Consultants, we specialize in strategic business growth and organizational transformation. We partner with companies across industries to deliver tailored solutions in leadership development, operational excellence, and workforce optimization. Our commitment is to empower professionals and teams to reach their full potential through guidance, training, and innovative thinking. Join us and be part of a company that values integrity, progress, and leadership from within.

Job Description

Swift 7 Consultants is seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Cincinnati, OH. The ideal candidate will be the first point of contact for our clients, ensuring efficient and professional support through various communication channels. You will play a crucial role in enhancing customer satisfaction and maintaining high service standards.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Resolve product or service issues by clarifying the customer's concerns and determining the best solution

• Maintain detailed records of customer interactions and transactions

• Collaborate with other departments to escalate and resolve complex issues

• Provide feedback to management regarding customer concerns and trends

• Follow up to ensure customer satisfaction and problem resolution

• Identify opportunities for process improvement and contribute to team projects

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum of 1-2 years of experience in a customer support or service role

• Excellent communication, interpersonal, and problem-solving skills

• Strong organizational skills and attention to detail

• Ability to multitask and remain calm under pressure

• Proficiency in MS Office and customer service software (e.g., Zendesk, Freshdesk)

• A customer-centric mindset and a proactive attitude

Benefits

• Competitive salary ranging from $58,000 to $63,000 per year

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Opportunities for professional development and career advancement

• Supportive and collaborative work environment